What really makes for BPM project success? Visualizing a lean and efficient business structure, or how to “Think Big, Start Small, Scale Fast!”
- First, identify a few processes that are costing the company’s bottom-line, increasing turnaround times or represent a compliance risk.
- Put together a think tank of subject matter experts, process owners and forward thinking individuals from your organization to draw up a new goal based process.
- Look at your internal technical skill set and various platforms in your IT landscape and evaluate BPMS tools from vendors that fit well with your existing IT investment.
- Choose a BPM software vendor to develop an initial proof of concept (POC).
- Run and test the process. Revise, revise, revise till you get it right.
- Measure the new process for KPIs which are key to your business – common measurement indicators are cycle times, cost implication and customer satisfaction.
- Deploy the process and continuously monitor the Business Activity for improved achievement on overall governance aims and better customer offerings.
- Synchronize and Collaborate with teams on potential ideas for competing in the market and use these as BPM opportunities to scale up your BPM initiative.
- Consider integrating your BPM software with your existing ERP system and extend the bandwidth of your process optimization tool.
- Leverage organizational knowledge and market intelligence to constantly update your process with a trial and deploy methodology.
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Good read. I attended the Gartner BPM summit last year & there was a similar discussion on how to select a BPM vendor and particular importance on Proof of Concept (POC) to evaluate BPM vendors. Your post highlights the idea of BPM implementation & process optimization in terms of starting small & scaling rapidly. This will also test the agility of the Business Process Management Software product. The POC part will not only indicate the level of customization that a BPM product is capable of, but also the support from other departments of the BPM vendor.
ReplyDelete@Madhu: I couldn't agree more ... in fact hope to do a post shortly on how the proof is in the pudding! :) Will explore the importance of POCs in my next post.
ReplyDeleteAs such, many BPM articles and pundits often discuss BPM from one of two viewpoints: people and/or technology.
ReplyDeleteprocess management bpm