Wednesday, January 25, 2012

10 Point Program for BPM Excellence

What really makes for BPM project success? Visualizing a lean and efficient business structure, or how to “Think Big, Start Small, Scale Fast!”

  1. First, identify a few processes that are costing the company’s bottom-line, increasing turnaround times or represent a compliance risk.
  2. Put together a think tank of subject matter experts, process owners and forward thinking individuals from your organization to draw up a new goal based process.
  3. Look at your internal technical skill set and various platforms in your IT landscape and evaluate BPMS tools from vendors that fit well with your existing IT investment.
  4. Choose a BPM software vendor to develop an initial proof of concept (POC).
  5. Run and test the process. Revise, revise, revise till you get it right.
  6. Measure the new process for KPIs which are key to your business – common measurement indicators are cycle times, cost implication and customer satisfaction.
  7. Deploy the process and continuously monitor the Business Activity for improved achievement on overall governance aims and better customer offerings.
  8. Synchronize and Collaborate with teams on potential ideas for competing in the market and use these as BPM opportunities to scale up your BPM initiative.
  9. Consider integrating your BPM software with your existing ERP system and extend the bandwidth of your process optimization tool.
  10. Leverage organizational knowledge and market intelligence to constantly update your process with a trial and deploy methodology.
Redirecting resources to find and close business opportunities, rather than spend time looking for information spells Operational efficiency and results in better bottom lines.


  1. Good read. I attended the Gartner BPM summit last year & there was a similar discussion on how to select a BPM vendor and particular importance on Proof of Concept (POC) to evaluate BPM vendors. Your post highlights the idea of BPM implementation & process optimization in terms of starting small & scaling rapidly. This will also test the agility of the Business Process Management Software product. The POC part will not only indicate the level of customization that a BPM product is capable of, but also the support from other departments of the BPM vendor.

  2. @Madhu: I couldn't agree more ... in fact hope to do a post shortly on how the proof is in the pudding! :) Will explore the importance of POCs in my next post.

  3. As such, many BPM articles and pundits often discuss BPM from one of two viewpoints: people and/or technology.

    process management bpm