Future Forward - BPM Futuristic Trends :
How can Business Process Management optimize business outcomes and performance? Last year’s leading BPM events and the views aired therein by the industry’s thought leaders all bring out a dominant and somewhat worrying scenario – after a decade, Process Agility is still a pipe dream for organizations struggling to connect BPM technologies with their real world business processes.
Companies continue to focus on process automation as the quick fix to achieving Business Process Management goals without clearly defining end performance parameters and process improvement metrics. There is a need then to step back from the blinding array of available BPMS and concentrate on building operational resilience achieved through continuously introducing new process incidents for goal fulfilment and performance measurement. The need is also to identify a set of techniques that allow people, processes and information systems to adapt to changing patterns repeatedly.
The success words for the future of BPM include Activity Monitoring and Business Intelligence – a greater shift towards “predictive” instead of the “reactive” models being followed; Business Activity Monitoring (BAM) and Business Event Support as an important aspect of any full service BPM platform whilst evaluating best fit BPMS by organizations. BPM platforms with a strong focus on BAM, will come out on top by providing the critical visibility today’s embattled organizations need to establish relevant business goals and accountability.
The road this year will organically lead to social BPM - an ideal scenario where knowledge workers and partners model collaborative processes and BPMS designs address needs of unstructured process such as those that rest with knowledge workers. . As organizations begin to see the light about creating structures that are operationally resilient, BPMS as a technology takes a back seat. Key features of BPMS that support real world company goals for operational intelligence such as BAM and Process Designers for continuous process improvement take to the forefront of BPM as a solution to achieve operational success.
Business transformation has emerged as the key to sustaining organizational success and there is negligible concern on technology issues. Processes as a platform must necessarily come to pass as more and more users are vested in the belief that processes will eventually run in the cloud (both public and private).
The economic downturn has everyone looking inward and setting the house in order. Going forward, structured process automation will slowly give way to process management for unstructured processes – harnessing knowledge repositories within enterprises.
The emerging face of BPM extends accountability to process management as the means to optimize business outcome. This means that BPMS needs to keep pace as organizations start adapting process at the pace of business changes and not at the pace of their BPM package!